000 00414nam a2200145Ia 4500
008 241225s9999 xx 000 0 und d
020 _a068484804X
082 _a658.812
_bAND
100 _aAndersen, Arthur.
245 0 _aBest practices: building your business white customer focused solutions
260 _aNew York :
_bTouchstone Book,
_c1994
300 _a240.
365 _a325
650 _aGeneral management
999 _c26388
_d26388