| 000 | 00378nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 250409s9999 xx 000 0 und d | ||
| 020 | _a81-7223-516-x | ||
| 082 |
_a658 _bBLA |
||
| 100 | _aBlanchard,Ken | ||
| 245 | 4 | _aThe one minute apology:a powerful way to make things better | |
| 260 |
_aNew Delhi _bIndia Today Group, _c2003 |
||
| 365 | _a125 | ||
| 700 | _a McBride,Margret | ||
| 999 |
_c251867 _d251867 |
||