000 00340nam a2200145Ia 4500
008 241226s9999 xx 000 0 und d
020 _a9781906124939
082 _a658
_bBRE
100 _aBrewster,Ernest.
245 0 _aIt service management
250 _a2013
260 _aUk: :
_bBcs.,
_c2021.
350 _a895
650 _aManagement
999 _c173338
_d173338