000			00324nam a2200133Ia 4500
008			241226s9999 xx 000 0 und d
020			_a0
082			_bSOM
100			_aSoman,Dilip
245		0	_aManaging customer value
260			_aNew Delhi : _bCambridge Uni.Press, _c2021.
350			_a450
650			_aCommunication
999			_c172919 _d172919