000 00335nam a2200133Ia 4500
008 241226s9999 xx 000 0 und d
020 _a0
082 _a658.8
_bBAL
100 _aBalchandran S
245 0 _aCustomer driven service management
260 _aNew Delhi :
_bResponse Books,
_c2021.
350 _a350
650 _aManagement
999 _c168799
_d168799