000 00413nam a2200145Ia 4500
008 241226s9999 xx 000 0 und d
020 _a81-203-1809-9
082 _a658
_bGOS
100 _aGosney, J
245 0 _aCustomer relationship management essentials
260 _aNew Delhi :
_bPrentice Hall Publication,
_c2000.
300 _axviii,234
365 _a195
650 _aMechanical Mechatronics Engineering
999 _c135577
_d135577