000			00423nam a2200145Ia 4500
008			241226s9999 xx 000 0 und d
020			_a0-07-040273-6
082			_a005.754 _bBER
100			_aBerson, A
245		0	_aBuilding data mining applications for crm
260			_aNew Delhi : _bTatamcgraw-Hill Publication, _c2000.
300			_axxvii,510
365			_a375
650			_aComputer EngineeringInformation Technology
999			_c135457 _d135457