| 000 | 00421nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 241226s9999 xx 000 0 und d | ||
| 020 | _a981-240-368-x | ||
| 082 |
_a4.381 _bKAN |
||
| 100 | _aKanpp, D | ||
| 245 | 2 | _aA guide to customer service skillsfor the help desk professional | |
| 260 |
_aNew Delhi : _bThomson, _c2002. |
||
| 300 | _axvi,288 | ||
| 365 | _a308 | ||
| 650 | _aComputer EngineeringInformation Technology | ||
| 999 |
_c135237 _d135237 |
||