| 000 | 00366nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 241226s9999 xx 000 0 und d | ||
| 020 | _a0 | ||
| 082 |
_a658.409 _bBLA |
||
| 100 | _aBlanchard, Kenneth | ||
| 245 | 0 | _aOne minute apology : a powerful way to make things better | |
| 260 |
_aNew Delhi : _bHarper Collins, _c2003. |
||
| 365 | _a125 | ||
| 650 | _aManagement | ||
| 999 |
_c112874 _d112874 |
||