TY  - BOOK
AU  - Blanchard,Ken 
AU  -  McBride,Margret
TI  - The one minute apology:a powerful way to make things better
SN  - 81-7223-516-x
U1  - 658 
PY  - 2003///
CY  - New Delhi
PB  - India Today Group, 
ER  -