Krishna , S. Jaya. <br/><br/>
Effective ECRM : Practices and Perspectives   

 - Hyderabad :   ICFAI University Press ,   2006. 
 - 176 Pages;  
<br/><br/><label>ISBN: </label>8131401723 
<br/><br/><label>Subjects--Topical Terms: </label><br/>General management
<br/><br/><label>Dewey Class. No.: </label>658.8/12  / KRI