Besterfield, Dale H. <br/><br/>
Total quality management 

 - Delhi :  Pearson Education,  2000 
 - 596. 
<br/><br/><label>ISBN: </label>9789332534452  
<br/><br/><label>Subjects--Topical Terms: </label><br/>General management
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BES