Gosney, J <br/><br/>
Customer relationship management essentials 

 - New Delhi  :  Prentice Hall Publication,  2000. 
 - xviii,234 
<br/><br/><label>ISBN: </label>81-203-1809-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mechanical Mechatronics Engineering
<br/><br/><label>Dewey Class. No.: </label>658  / GOS