Medcroft, S <br/><br/>
Call centers made easy 

 - New Delhi  :  Firewall Media,  2002. 
 - 310 
<br/><br/><label>ISBN: </label>81-7008-219-6 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electrical Electronics Communication,
<br/><br/><label>Dewey Class. No.: </label>621.381  / MED