Wooten, B <br/><br/>
Building & managing a world class it help desk 

 - New Delhi :  Tata Mcgraw-Hill,  2001. 
 - xvi,583 
<br/><br/><label>ISBN: </label>0-07-044722-5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer EngineeringInformation Technology
<br/><br/><label>Dewey Class. No.: </label>004.21  / WOO