TY  - BOOK
AU  - Tiwana, A
TI  - The essential guide to knowledge management:ebusiness & crm appl
SN  - 81-7808-326-4
U1  - 006.33 
PY  - 2001///
CY  - New Delhi
PB  - Pearson Publication
KW  - Computer EngineeringInformation Technology
ER  -