Tiwana, A <br/><br/>
The essential guide to knowledge management:ebusiness & crm appl. 

 - New Delhi  :  Pearson Publication ,  2001. 
 - xxiv,315 
<br/><br/><label>ISBN: </label>81-7808-326-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer EngineeringInformation Technology
<br/><br/><label>Dewey Class. No.: </label>006.33  / TIW