TY  - BOOK
AU  - Kandampully, Jay A.
TI  - Service quality management in hospitality and tourism
SN  - 978 81 7992 743 4
U1  - 647.950 68 
PY  - 2008///
CY  - Ahmedabad
PB  - Jaico Publication
KW  - Hospitality
ER  -