Blanchard, Kenneth  <br/><br/>
One minute apology : a powerful way to make things better 

 - New Delhi :  Harper Collins,  2003. 
<br/><br/><label>ISBN: </label>0 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.409  / BLA